William Soares
Preguica
Summary
A lover of Science and self-development, well-versed in customer services working well in a team environment, by using own initiative or under pressure and adhere to strict deadlines. Looking to continue developing and acquiring skills, especially when related to internet, sales and Marketing.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
International Admissions Representative
Computer Systems Institute
Remote
06.2022 - 01.2024
- Work remotely as part of International Admission Team, assisting prospective students with information, answering, and clarifying their question, collection and checking their documents for Application in School
- Task:
- Contact, interview, provide all information about Programs via email and call.
- Collect and check student documents.
- Redirect students to next departments.
- Keep record of all my work in our system.
- Achievements/Impacts:
- Increased leads retention by 20% using whatsApp to nurture them with useful information. Successfully maintained quick and responsive communication with clients, resulting in improved lead conversion and customer satisfaction.
- Managed to surpass my estimated budget over 50% for one of our Quarters
- My fast-typing speed facilitates completion of tasks within tight deadlines.
Customer Support Specialist
BlockP
Remote
09.2021 - 01.2022
- Provided help when customers have trouble or questions about products/service through social media (Discord and Facebook)
- Task:
- Provided user assistance with payments, bug issues
- Redirecting bug issues from clients to develop team.
- Troubleshooting apps
- Provided customer support and technical support to 60 customers daily
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Biotechnology
ITMO
Saint Petersburg, Russia 05.2018 - Current
High School Diploma -
Escola Secundaria Olavo Moniz
Espargos, Sal 09.2011 - 05.2017
Skills
Computer Skills
Adaptability
Ability to Work inTeam
Ability to Work Under Pressure
Communication Skills
Microsoft Office
Customer Service
Problem Solving
User Assistance
Troubleshooting (Problem Solving)
Social Media
Timeline
International Admissions Representative
Computer Systems Institute
06.2022 - 01.2024
Customer Support Specialist
BlockP
09.2021 - 01.2022
Bachelor of Science - Biotechnology
ITMO
05.2018 - Current
High School Diploma -
Escola Secundaria Olavo Moniz
09.2011 - 05.2017
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