EDILENE ALCIDIA BARROS ROCHA
Santa Maria
Summary
Collaborate in a work environment where I can apply my knowledge for the benefit and growth of the organization and my professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
GUEST RELATIONS AND PART-TIME DANCE INSTRUCTOR
Hilton Cabo Verde Sal Resort
Santa Maria, Sal Island
01.2022 - 02.2025
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy comunication between Team Members and Guest,always trying to solve the issues,giving my best suport.
- Worked in team-based environment to uphold quality and continuity of service to clients.
Team Leader - Entertainment Department
Hotel Oasis Salinas Sea
Santa Maria, Sal Island
07.2018 - 07.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Animator
Resort Oasis Belorizonte
Santa Maria, Sal Island
01.2018 - 06.2018
Animator Training
Meliá Llana Beach Resort
Santa Maria, Sal Island
03.2017 - 11.2017
- Actively participated in team meetings and critiques, offering constructive feedback to improve overall project quality.
- Developed engaging motion graphics for various online platforms, increasing audience engagement through dynamic visuals.
- Delivered high-quality animations under tight deadlines, maintaining consistent performance across multiple assignments.
- Piloted innovative animation techniques, experimenting with new approaches to keep projects fresh and exciting.
Animator
Meliá Tortuga
Santa Maria, Sal Island
02.2016 - 02.2017
Education
High School Diploma - 12th Grade
Ramiro Alves Figueira Secondary School
01.2022
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Information Processing
- Communication
- Security
- Problem-Solving
- Listening capacity
- Reflection capacity
- Verbal communication capacity
- Empathy
- Team spirit
- Adaptability
- Ability to give and receive feedback
- Strong personality
- Good organizational skills
- Aptitude and interest in continuous learning
- Management skills
- Communication and leadership capacity
- Responsibility
- Immediate availability
- Ability to make decisions
- Planning and organization
- Good teamwork skills
Competencies And Skills
Good communication skills, Team spirit, adaptability, and communication ability in multicultural environments, Strong sense of responsibility, Ability to give and receive feedback, Strong personality, Good organizational skills, Aptitude and interest in continuous learning, Management skills, Communication and leadership capacity, Responsibility, Immediate availability, Ability to make decisions and solve problems, Planning and organization, Good teamwork skills
Training
- Customer Service, 05/30/2022 - 06/10/2022, 48 hours, Sal Academy - Professional Training
- English Course, 05/30/2022 - 06/10/2022, 48 hours, Sal Academy - Professional Training
- Tourism Training, 05/30/2022 - 06/10/2022, 48 hours, Sal Academy - Professional Training
Certification
Costumer Antendee Course,English Course and Tourism Course
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Spanish
Intermediate (B1)
Polish
Elementary (A2)
Italian
Elementary (A2)
Timeline
GUEST RELATIONS AND PART-TIME DANCE INSTRUCTOR
Hilton Cabo Verde Sal Resort
01.2022 - 02.2025
Team Leader - Entertainment Department
Hotel Oasis Salinas Sea
07.2018 - 07.2021
Animator
Resort Oasis Belorizonte
01.2018 - 06.2018
Animator Training
Meliá Llana Beach Resort
03.2017 - 11.2017
Animator
Meliá Tortuga
02.2016 - 02.2017
High School Diploma - 12th Grade
Ramiro Alves Figueira Secondary School