Summary
Overview
Work History
Education
Skills
Languages
Publications And Papers
Additional Information
Timeline
Generic

Kathleen Coutinho

PRAIA

Summary

Responsible, dedicated and discreet. Focused and able to perform in fast-paced environments. Available to be committed with social causes and volunteer work. Always try to fulfil my responsibilities within the stipulated time. Very open to new learnings and social and / or cultural diversities. Team member with active communication skills and flexible approach to resolving daily issues besides try to be proactive and good listener. Good ability to communicate with work colleagues and the public in general (in Portuguese and English). Open to facing new challenges. Looking for a challenging role with room for advancement.

Overview

16
16
years of professional experience

Work History

Diplomat

Ministry Of Foreign Affairs, Cooperation And Regional Integration
01.2023 - Current
  • Manage information, files and administrative tasks
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.

Staff of the Minister's Office

Ministry Of Foreign Affairs, Cooperation And Regional Integration
06.2017 - 01.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Gathered, organized and input information into digital database.

Internship / Consular Agent

Cabo Verde Embassy
03.2015 - 01.2017
  • Knowledge of the operation of the Consular Section
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Obtained client information by answering telephone calls.

Founding Member of the African Students Union of Brasilia - UEAB

University of Brasilia- UnB/ Brazil
01.2013 - 12.2014
  • Created in order to support all the Africans students and those who would arrived in Brasilia

Voluntary Child Monitor

Cabo Verde Brazilian Cultural Center
11.2009 - 12.2009
  • Develops pedagogical activities according to the education level

Volunteer

Cabo Verde National Radio Station (RCV)
08.2007 - 08.2007
  • Children's radio program for educational purposes

Education

Post-graduation in African Regional Integration - African Regional Integration - ECOWAS

School of Business And Governance
Praia City, Cabo Verde
07.2018

Bachelor’s Degree in International Relations -

University of Brasilia- UnB/ Brasilia/ Brazil
02.2015

Summer Course -

UMASS Amherst
Massachusetts, United States
08.2009

Skills

  • Easy-going person
  • Leadership and team work skills
  • Interpersonal communications
  • Volunteer work
  • Proactivity
  • Customer support
  • Effective problem-solving abilities
  • Friendly and polite
  • Attentive to detail
  • Information compiling
  • Scheduling and diary management
  • Documentation and reporting
  • Trustful relations
  • Improving procedures
  • Organisation and efficiency
  • Multitasking and prioritization

Languages

Creole – native language
Portuguese – official language
English- Fluent
French- Independent user
Spanish- Confident

Publications And Papers

  • People and Society in the Economic Community of West African States, with a Special Focus on Cabo Verde, Rodrigues, Nancy L.; Coutinho, Kathleen R. G. and Canto, Paulino O. do, Journal of Pan African Studies (JPAS), Vol. 11 n º 10, University of California Los Angeles: EUA, 2018, http://www.jpanafrican.org/docs/vol11no10/11.10-new-4-Nancy.pdf
  • Os desafios da política de integração regional e a governação multinível na Comunidade Económica dos Estados da África Ocidental, Coutinho, Kathleen R. G e Canto, Paulino Oliveira do, Monções: Revista das Relações Internacionais da UFRD, vol.7, n º 10, UFRD: Brasil, 2018, http://ojs.ufgd.edu.br/index.php/moncoes/article/view/8720?fbclid=IwAR2PSgn2cN2-mHWFJXZCUlS3jOJdFlVr-WF_AgUuAUmnrGBN50YMT5ugaN4

Additional Information

  • Participation in the 4th International Conference of Small Island Developing States and Protocol Officer of the Under-Secretary-General for Economic and Social Affairs (UN-DESA). (August to September 2023)
  • Participation in the organization of the African Caucus as Protocol Officer and Secretariat (july 2023)
  • Public Contracting Training (May,2023)


Timeline

Diplomat

Ministry Of Foreign Affairs, Cooperation And Regional Integration
01.2023 - Current

Staff of the Minister's Office

Ministry Of Foreign Affairs, Cooperation And Regional Integration
06.2017 - 01.2023

Internship / Consular Agent

Cabo Verde Embassy
03.2015 - 01.2017

Founding Member of the African Students Union of Brasilia - UEAB

University of Brasilia- UnB/ Brazil
01.2013 - 12.2014

Voluntary Child Monitor

Cabo Verde Brazilian Cultural Center
11.2009 - 12.2009

Volunteer

Cabo Verde National Radio Station (RCV)
08.2007 - 08.2007

Post-graduation in African Regional Integration - African Regional Integration - ECOWAS

School of Business And Governance

Bachelor’s Degree in International Relations -

University of Brasilia- UnB/ Brasilia/ Brazil

Summer Course -

UMASS Amherst
Kathleen Coutinho