Isis Matos
Inland First Mile Agent - A.P MOLLER Maersk Cabo Verde
Praia
Summary
Dynamic and multilingual agent with extensive experience in supply chain management, administrative support, and customer service. Demonstrated expertise in managing complex logistics, optimizing asset utilization, and fostering strong vendor relationships. Proven ability to work effectively in multicultural environments and maintain high standards of professionalism. Adept at problem-solving, data analysis, and implementing cost-saving strategies while ensuring excellent service delivery. Fluent in English, Portuguese, French, Spanish, and Cape Verdean Creole, with a solid foundation in psychology. Seeking to leverage comprehensive skills and experience in a challenging role to drive organizational success. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
16
16
Certifications
Work History
Inland First Mile Agent
A.P MOLLER MAERSK
Praia
1 2022 - Current
- Analyzed external factors impacting customers' supply chains to enhance service delivery and responsiveness
- Coordinated with customer-facing teams to proactively prepare transfer and delivery plans, ensuring timely communication with customers
- Managed customer charges with invoicing team to facilitate proactive invoicing
- Implemented cost-saving strategies while upholding safety and reliability standards, optimizing planning and triangulation efforts
- Enhanced asset utilization for key transport modes, including contracted rail and truck networks
- Ensured seamless execution of customer delivery requests, maintaining high levels of customer satisfaction
- Cultivated strong, collaborative relationships with both established and new suppliers
- Developed transport plans with suppliers, identifying triangulation opportunities within and across brands
- Managed vendors to deliver excellent customer experience through timely and cost-efficient delivery.
- Resolved caller issues quickly and thoroughly
- Handled and promptly resolved customer complaints to maintain professional relationships
- Informed clients of policies and procedures
- De-escalated and resolved customer complaints with punctual, polite and professional service
- Followed up on customers' inquiries to assess satisfaction with provided solutions
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues
Administrator
CV Trade Santiago
01.2019 - 01.2021
- Managed multiple complex calendars, prioritized appointments, and coordinated directly with partners and clients
- Organized and facilitated calls, video conferences, and in-person meetings, ensuring schedules were always current
- Prepared presentations and allocated appropriate time slots to support meeting preparation
- Assisted in achieving company objectives and managed shipping documentation
- Generated reports and analyses to support supply chain department functions.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Collected, validated, and distributed information to employees
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Generated reports to suggest corrective actions and process improvements
Assistant Secretary
Ecole International Les Alizées
04.2019 - 09.2019
- Greeted students and parents, provided information, and scheduled appointments
- Offered administrative support to teachers and school officials, maintained records, and managed school mail
- Monitored field trip permission slips and collaborated closely with student counselors on attendance issues.
- Developed strong working relationships with colleagues through effective collaboration on shared tasks
- Kept reception area clean and neat to give visitors positive first impression
- Created and updated records and files to maintain document compliance
- Assisted in budget preparation and expense tracking for improved financial management within the department
- Coordinated events, meetings, and conferences for seamless execution and positive stakeholder experience
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications
- Fostered strong relationships with clients/vendors through excellent interpersonal skills
Volunteer
Elementary School ?Enrique Villuendas,? Havana, Cuba
01.2015 - 01.2017
- Analyzed key management actions to prevent and reduce school violence
- Conducted group sessions and interactive activities to promote positive school coexistence among students.
- Assisted with special events and programs
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Used strong interpersonal communication skills to convey information to others
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates
Intern
COAP (Centro de Orientacion y Atencion Psicologica), Havana, Cuba
01.2014 - 01.2015
- Conducted child therapy sessions, coordinated one-on-one therapy, and facilitated group activities.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
- Analyzed problems and worked with teams to develop solutions
- Participated in workshops and presentations related to projects to gain knowledge
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects
Intern
University Hospital Calixto Garcia, Havana, Cuba
01.2014 - 01.2015
- Conducted patient clinical histories, organized files, and facilitated group activities with patients.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
- Gathered, organized and input information into digital database
Intern in Community Psychology
Casa de Cultura Arroyo Arena, La Lisa, Havana, Cuba
01.2013 - 01.2014
- Organized and conducted group activities and therapies with teenagers and young adults.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Conducted research for various projects, leading to well-informed decisions and successful outcomes
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives
- Provided project progress updates and proposed solutions to issues
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items
- Facilitated successful completion of projects from concept to launch
Desk Assistant
Embassy of Mozambique, Brussels, Belgium
08.2010 - 09.2010
- Monitored phones, emails, and faxes, prepared inventory paperwork, and processed visas.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
Education
Bachelor of Science - Psychology
Universidad De La Habana
Havana, Cuba 09.2011 - 2017.05
Skills
Technical Skills:
Languages
Portuguese
Native language
English
Proficient
C2
French
Upper intermediate
B2
Spanish
Advanced
C1
Certification
SUPPLY CHAIN PRINCIPALS
Interests
Painting
Writing
Photography
Music
Cooking/baking
Meditation
Backpacking/camping
Going to the beach/swimming
Volunteering at a local animal shelter
Participating in beach cleanups or environmental activism
Participating in charity events or fundraisers
Traveling
Attending cultural events or festivals
Learning about different cultures or cuisines
Reading, watching sunsets
Spending time with family
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offWork from home optionFlexible work hoursPersonal development programsTeam Building / Company RetreatsQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Microsoft Co-Pilot Guidance for Maersk Colleagues Online content
05-2024
SUPPLY CHAIN PRINCIPALS
11-2022
Business Ethics Advanced: Neutrality & Confidentiality Online Course
10-2022
MPACT Habits Online content
10-2022
Achieve Productivity in Your Personal Life Online content
09-2022
How to use Customer Master Data (CMD) Application Online Course
09-2022
Integrator Strategy Overview - English Online content
09-2022
Managing Your Time So It Doesn't Manage You Online content
09-2022
Customer Service: Engaging with Customers Online content
09-2022
Agile: Agile Project Planning Online content
09-2022
Agile Way of Working @Maersk Online Course
08-2022
GSC Commercial T&D: New Hire - Shipping Process Online Course
08-2022
Commercial T&D: New Hire - Bill of Lading Introduction Online Course
08-2022
Customer Segmentation - Connecting & Simplifying our Customers' Supply Chains Online Course
08-2022
Introduction to Logistics and Services: Product Awareness Training Online Course
08-2022
GSC Commercial T&D: New Hire - Import Cargo Delivery Online Course
08-2022
Assistant Secretary
Ecole International Les Alizées
04.2019 - 09.2019
Administrator
CV Trade Santiago
01.2019 - 01.2021
Volunteer
Elementary School ?Enrique Villuendas,? Havana, Cuba
01.2015 - 01.2017
Intern
COAP (Centro de Orientacion y Atencion Psicologica), Havana, Cuba
01.2014 - 01.2015
Intern
University Hospital Calixto Garcia, Havana, Cuba
01.2014 - 01.2015
Intern in Community Psychology
Casa de Cultura Arroyo Arena, La Lisa, Havana, Cuba
01.2013 - 01.2014
Bachelor of Science - Psychology
Universidad De La Habana
09.2011 - 2017.05
Desk Assistant
Embassy of Mozambique, Brussels, Belgium
08.2010 - 09.2010
Inland First Mile Agent
A.P MOLLER MAERSK
1 2022 - Current
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