Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Hi, I’m

Christianne Andrea Santos Marques

Customer Experience Consultant
Mindelo,SV
Christianne Andrea Santos Marques

Overview

7
years of professional experience
3
Languages

Work History

Maersk Cape Verde
Mindelo

Customer Experience Consultant
11.2022 - Current

Job overview

  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Supported clients with business analysis, documentation, and data modeling.

Ecobank Cape Verde
Mindelo

Customer Experience Agent
07.2021 - 11.2022

Job overview

  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.

Ecobank Cape Verde
Mindelo

Bank Teller Supervisor
07.2021 - 11.2022

Job overview

  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Counted cash drawers and made bank deposits.

Ecobank Cape Verde
Mindelo

Bank Teller
05.2019 - 06.2021

Job overview

  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Pro-Sucesso
Mindelo

Executive Secretariat
01.2018 - 05.2018

Job overview

  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Ecobank Cape Verde
Praia

Cash Manager Officer
07.2017 - 12.2017

Job overview

  • Utilized financial software to prepare consolidated financial statements.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Education

Faculty of Legal, Economic And Social Sciences
Meknes - Morocco

Bachelor of Science from Business Economics
10.2011 - 03.2017

Faculty of Educational Sciences
Rabat Morroco

Associate of Science from French Studies
10.2010 - 07.2011

Institute For Employment And Vocational Training
Mindelo Cape Verde

Trainers Training from Education
06.2018 - 08.2018

Skills

    Client Relationships

Analysis & Evaluation

Strategic planning

CRM approach

Accomplishments

    Rainbow Day Project 2023 - Maersk Social Initiatives

Interests

Cook

Listen to music

Relax

Timeline

Customer Experience Consultant

Maersk Cape Verde
11.2022 - Current

Customer Experience Agent

Ecobank Cape Verde
07.2021 - 11.2022

Bank Teller Supervisor

Ecobank Cape Verde
07.2021 - 11.2022

Bank Teller

Ecobank Cape Verde
05.2019 - 06.2021

Institute For Employment And Vocational Training

Trainers Training from Education
06.2018 - 08.2018

Executive Secretariat

Pro-Sucesso
01.2018 - 05.2018

Cash Manager Officer

Ecobank Cape Verde
07.2017 - 12.2017

Faculty of Legal, Economic And Social Sciences

Bachelor of Science from Business Economics
10.2011 - 03.2017

Faculty of Educational Sciences

Associate of Science from French Studies
10.2010 - 07.2011
Christianne Andrea Santos MarquesCustomer Experience Consultant