Cook
Hi, I’m
Christianne Andrea Santos Marques
Customer Experience Consultant
Mindelo,SV
Overview
7
years of professional experience
3
Languages
Work History
Maersk Cape VerdeMindelo
Customer Experience Consultant
11.2022 - Current
Job overview
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
Ecobank Cape VerdeMindelo
Customer Experience Agent
07.2021 - 11.2022
Job overview
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Ecobank Cape VerdeMindelo
Bank Teller Supervisor
07.2021 - 11.2022
Job overview
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Counted cash drawers and made bank deposits.
Ecobank Cape VerdeMindelo
Bank Teller
05.2019 - 06.2021
Job overview
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Pro-SucessoMindelo
Executive Secretariat
01.2018 - 05.2018
Job overview
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Ecobank Cape VerdePraia
Cash Manager Officer
07.2017 - 12.2017
Job overview
- Utilized financial software to prepare consolidated financial statements.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Education
Faculty of Legal, Economic And Social SciencesMeknes - Morocco
Bachelor of Science from Business Economics
10.2011 - 03.2017
Faculty of Educational SciencesRabat Morroco
Associate of Science from French Studies
10.2010 - 07.2011
Institute For Employment And Vocational TrainingMindelo Cape Verde
Trainers Training from Education
06.2018 - 08.2018
Skills
Client Relationships
Analysis & Evaluation
Strategic planning
CRM approach
Accomplishments
Rainbow Day Project 2023 - Maersk Social Initiatives
Interests
Listen to music
Relax
Timeline
Customer Experience Consultant
Maersk Cape Verde
11.2022 - Current
Customer Experience Agent
Ecobank Cape Verde
07.2021 - 11.2022
Bank Teller Supervisor
Ecobank Cape Verde
07.2021 - 11.2022
Bank Teller
Ecobank Cape Verde
05.2019 - 06.2021
Institute For Employment And Vocational Training
Trainers Training from Education
06.2018 - 08.2018
Executive Secretariat
Pro-Sucesso
01.2018 - 05.2018
Cash Manager Officer
Ecobank Cape Verde
07.2017 - 12.2017
Faculty of Legal, Economic And Social Sciences
Bachelor of Science from Business Economics
10.2011 - 03.2017
Faculty of Educational Sciences
Associate of Science from French Studies
10.2010 - 07.2011