Alessandro Arnò
Catania
Summary
Dynamic and results-driven Sales and Client Success Expert with proven success in leading and developing sales strategies, cultivating key customer relationships, and driving revenue growth. Skilled at identifying customer needs, negotiating complex deals, and providing effective solutions.
Proficient in Italian, English, Spanish, French and more. I am motivated, adaptable, and dedicated to achieving excellence!
Overview
2
2
years of professional experience
Work History
Sales and Delivery Manager
Captivate
2024.04 - Current
- Elaborated a plan to drive sales, managing to grow from $0 in MRR to $38k in MRR during the first month of business, resulting in the winning of "The Skool Games".
- Helped in creating sales and delivery solutions to pitch to "Skool".
- Developed and implemented operations and SOPs to scale business growth.
Account Manager
RCS
2024.03 - Current
- Hosted daily and weekly calls to maintain and improve client satisfaction.
- Planned, articulated and executed client development strategies.
- Developed and implemented onboarding plans and SOPs for new customers and business operations.
Technical Sales Representative
Digital Prodigee
2023.09 - 2024.01
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Averaged 20 qualified appointments booked each week.
- Sold technical solutions ranging from $1,000 to $40,000.
Client Success Manager
Setter Academy
2023.05 - 2023.10
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily and weekly ad hoc meetings with clients and team members to promote client satisfaction, resulting in a 50% increase in customer satisfaction.
- Developed and implemented customer success best practices and processes, resulting in a 75% increase in efficiency.
- Placed students so went on to make up to $7,800 their first month in sales.
Enrollment Specialist
Committed 100
2023.05 - 2023.09
- Communicated effectively via telephone, email, and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Negotiated contracts and terms of sale with potential customers.
Business Development Representative
Self Employed
2023.01 - 2023.05
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new, and prospective clients.
- Averaged 15-20 qualified appointments booked each week on different offers (including Social Media Marketing for Realtors and Ecommerces).
Education
Diploma - Languages
Galileo Galilei
Catania01.2021
Skills
- Sales Operation
- B2B Sales
- B2C Sales
- Client Relationship Management
- Microsoft Office Suite
- Client Needs Assesment
Timeline
Sales and Delivery Manager
Captivate
2024.04 - Current
Account Manager
RCS
2024.03 - Current
Technical Sales Representative
Digital Prodigee
2023.09 - 2024.01
Client Success Manager
Setter Academy
2023.05 - 2023.10
Enrollment Specialist
Committed 100
2023.05 - 2023.09
Business Development Representative
Self Employed
2023.01 - 2023.05
Diploma - Languages
Galileo Galilei
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