Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alessandro Arnò

Catania

Summary

Dynamic and results-driven Sales and Client Success Expert with proven success in leading and developing sales strategies, cultivating key customer relationships, and driving revenue growth. Skilled at identifying customer needs, negotiating complex deals, and providing effective solutions.
Proficient in Italian, English, Spanish, French and more. I am motivated, adaptable, and dedicated to achieving excellence!

Overview

2
2
years of professional experience

Work History

Sales and Delivery Manager

Captivate
04.2024 - Current
  • Elaborated a plan to drive sales, managing to grow from $0 in MRR to $38k in MRR during the first month of business, resulting in the winning of "The Skool Games".
  • Helped in creating sales and delivery solutions to pitch to "Skool".
  • Developed and implemented operations and SOPs to scale business growth.

Account Manager

RCS
03.2024 - Current
  • Hosted daily and weekly calls to maintain and improve client satisfaction.
  • Planned, articulated and executed client development strategies.
  • Developed and implemented onboarding plans and SOPs for new customers and business operations.

Technical Sales Representative

Digital Prodigee
09.2023 - 01.2024
  • Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
  • Averaged 20 qualified appointments booked each week.
  • Sold technical solutions ranging from $1,000 to $40,000.

Client Success Manager

Setter Academy
05.2023 - 10.2023
  • Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
  • Hosted daily and weekly ad hoc meetings with clients and team members to promote client satisfaction, resulting in a 50% increase in customer satisfaction.
  • Developed and implemented customer success best practices and processes, resulting in a 75% increase in efficiency.
  • Placed students so went on to make up to $7,800 their first month in sales.

Enrollment Specialist

Committed 100
05.2023 - 09.2023
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Negotiated contracts and terms of sale with potential customers.

Business Development Representative

Self Employed
01.2023 - 05.2023
  • Developed business pipeline using cold and warm techniques.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Averaged 15-20 qualified appointments booked each week on different offers (including Social Media Marketing for Realtors and Ecommerces).

Education

Diploma - Languages

Galileo Galilei
Catania
01.2021

Skills

  • Sales Operation
  • B2B Sales
  • B2C Sales
  • Client Relationship Management
  • Microsoft Office Suite
  • Client Needs Assesment

Timeline

Sales and Delivery Manager

Captivate
04.2024 - Current

Account Manager

RCS
03.2024 - Current

Technical Sales Representative

Digital Prodigee
09.2023 - 01.2024

Client Success Manager

Setter Academy
05.2023 - 10.2023

Enrollment Specialist

Committed 100
05.2023 - 09.2023

Business Development Representative

Self Employed
01.2023 - 05.2023

Diploma - Languages

Galileo Galilei
Alessandro Arnò